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Shipping & Returns

SHIPPING:
All In-Stock items are picked, packed, and shipped within 48 hours, not counting Saturday, Sunday, and US federal holidays. All items are shipped via UPS or USPS. See below for estimated time of arrival. WE DO NOT SHIP TO INTERNATIONAL ADDRESSES OTHER THAN CANADA.

APO/FPO
APO/FPO orders must choose USPS Priority Mail as the shipping method.


Estimated Time of Arrival (Does Not Apply to APO/FPO)
  • Order Processing Time + Transit Time = Total Delivery Time
  • The shipping method you choose during checkout determines your order's arrival date based on the chart below. Some orders may arrive earlier or later than scheduled. We will make every effort to try and rush out every order in a timely manner but can not guarantee delivery dates.
UPS

Processing Time

Transit Time

Total Delivery Time

Ground

1-3 business days

3-5 business days

4-8 business days

3-Day Select

1-3 business days

3 business days

3-6 business days

2nd Day Air

1-3 business days

2 business days

2-5 business days

Next Day Air

1-3 business days

1 business days

1-4 business days


USPS

Processing Time

Transit Time

Total Delivery Time

1st Class *

1-3 business days

2-7 business days

3-10 business days

Parcel Post

1-3 business days

2-9 business days

3-12 business days

Priority Mail

1-3 business days

2-3 business days

2-6 business days

Express Mail

1-3 business days

1 business days

1-4 business days

*(max 13 oz)

Note: Order processing time includes payment verification, time to process and pack your order. It does not include weekends and Holidays.



RETURNS:
We want every customer to be a satisfied customer at PokerStore.com. We work very hard to ensure that the merchandise we sell is of the highest quality and free of defects. The following points describe our return policy:

All returns for refund are subject to a 15% restocking fee (at prevailing market rate). Shipping and handling is non-refundable. No exceptions. Return for a replacement of a defective item is free of charge. Package is to be sent back pre-paid by the buyer. (shipping/handling is not reimbursable unless item was defective from the start). Customer is solely responsible for shipping any returned product to PokerStore.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, original shrink wrap, and other accessories provided by the manufacturer. If any component of the returned product is missing, PokerStore.com's return policy will be terminated and we will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

There are no returns on any customized products. All returns, replacements, or exchanges must be made within 30 days of the purchased date. Damaged items will not be returnable after the 30 day warranty period. All returns for refund will be credited at the prevailing market rate (includes percentages off sales).


POKER CHIP COLOR MATCHING POLICY:
We can not guarantee color matching of our poker chips from different manufacturing runs. If you buy one color of a certain denomination, the shade of that color may slightly differ from sale to sale. We can not match previous purchases, so please expect that there may be a difference in the shade of your chip color. This is particularly true for the $500 purple chips in all of our sets. You will still be responsible for the restocking fee if you choose to return chips that do not match a previous purchase. We will not be able to search through our poker chips to try to match a shade preference.
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